Thank you for shopping with Sea and Soul Crystal Jewelry! We want you to love your purchase. If you are not completely satisfied, we are here to help. 

You have 1 week from the date of delivery to initiate a return or exchange for your online order. 

To qualify for a full refund, exchange, or store credit, items must meet the following criteria: 

• Unworn, unused, unwashed, and undamaged. 
• Original tags must remain attached. 
• Items must be returned in their original packaging. 

Exceptions & Final Sale Items:
The following items cannot be returned or exchanged: 

• Clearance, sale, or promotional items marked as "Final Sale." 
• Personalized, custom-made, or altered products. 

• Return Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable.

1. Email me at Carla@SeaandSoulJewelry.net with your order number, and description. 
2. Package your item securely in its original packaging. 
3. Ship using your preferred carrier to the address provided by our support team. 
4. Drop off the package at your nearest USPS / FedEx or UPS location. 
5. 
   

Once we receive your package, please allow  5 to 7 business days for our team to inspect the merchandise. If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment. Depending on your financial institution, it may take an additional  3 to 5 business days for the funds to reflect in your account. 

If you received a damaged, defective, or incorrect product, please contact us immediately at Carla@SeaandSoulJewelry.net with your order number and photos of the issue. We will expedite a replacement or full refund at no additional cost to you. 

For any questions regarding your return, please contact me at: 

• Email: Carla@SeaandSoulJewelry.net
• Phone: 360-630-6453
• Hours: Monday–Friday, 9 AM–5 PM CT